Policies and statements

Our policies

How we run our website, handle information, respond to concerns and meet our commitments. Each document can be read online or downloaded as a PDF.

Website

How our website works and how we handle information

The terms that apply when you use our website.

Read online PDF on request

How we collect, use and protect personal information.

Read online PDF on request

The small files and browser storage our website uses.

Read online PDF on request

How we make our website easy for everyone to use.

Read online PDF on request

For the people we support and their families

How to raise a concern or complaint, and what happens next.

Read online PDF on request

Our public commitments

Our commitment to preventing slavery and human trafficking.

Read online PDF on request

Our commitment to keeping the people we support safe.

Read online PDF on request

How we treat everyone fairly and with respect.

Read online PDF on request

Our plan to reach Net Zero by 2050, with our emissions and targets.

Read online PDF on request