Get in touch
Contact us
Ask a question, tell us about the support someone needs, or make a referral. We aim to reply within one working day.
Send us a message
For general questions, care enquiries or working with us, use this form or email us directly.
- We cover
- England
- Reply time
- We aim to reply within one working day
Need help urgently? If someone is in immediate danger, call 999. For a safeguarding concern, contact the local authority where the person lives.
Referrals
Make a referral
Families, social workers, health professionals and people referring themselves can all use this form. Please keep the summary short. We will ask for more detail when we talk.
- Send the referralFill in the form with a few details. It only takes a few minutes.
- We get in touchWe aim to reply within one working day.
- We meet the personWe listen, and meet the people around them.
- We plan togetherThe support plan is agreed before support starts.
Urgent or out of hours? If someone is in immediate danger, call 999.
Common questions
How quickly will you reply?
We aim to reply to every message and referral within one working day.
What happens after I send a referral?
We read it, get in touch with you, and arrange to meet the person. Nothing is agreed until the person and the people supporting them are happy with the plan.
Does the person need to agree to the referral?
Ideally, yes. If they are unable to make this decision, the referral should come from someone acting in their best interests, such as their social worker or attorney.
How is my information kept safe?
Your details are stored securely and only seen by the people who need them to respond. Our notification emails never include personal details.
Can I apply to work with you?
Yes. Use the contact form and choose Working with us, or email us your CV.